Welcome to the Terms & Conditions of Bethnal Green Flowers. These terms regulate all aspects of your use and purchase of flower products through our website for online flower delivery in Bethnal Green and the surrounding areas. By placing an order with Bethnal Green Flowers, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our site and services.
These Terms & Conditions apply to all sales and deliveries completed via the Bethnal Green Flowers website for customers located in Bethnal Green and neighbouring areas, including Mile End, Hackney, Whitechapel, and Shoreditch. If you are outside these areas, additional terms may apply or we may be unable to accept your order.
Product Selection
Orders for flowers, bouquets, arrangements, and related gifts can be placed via our website. Please select your chosen products, add them to the shopping cart, and proceed to checkout.
Order Details
At checkout, you must provide accurate delivery and contact details. Ensure all information, including the recipient’s address and your desired delivery date, is correct. Bethnal Green Flowers cannot be held responsible for delays or non-delivery due to inaccurate or incomplete information supplied by customers.
Order Confirmation
Once your order is placed, you will receive an order confirmation on the website and by email. This confirmation acts as our formal acceptance of your order, subject to product availability and successful payment authorisation.
Availability
All products shown on our website are subject to availability. In rare cases, due to the seasonal nature of fresh flowers, substitutions may be necessary. We will endeavour to inform you and ensure a similar style, colour, and value is maintained in any substitute arrangements.
Changes to Orders
If you need to make a change to your order, please contact us as soon as possible. We cannot guarantee amendments can be made if the order is already being processed or out for delivery.
Accepted Payment Methods
We accept payment via major UK debit and credit cards. All payments are processed securely on our platform at the time of order placement. Your order will not be processed or fulfilled until full payment has been authorised.
Pricing and VAT
All prices listed on our website include VAT, where applicable, and are quoted in British Pounds Sterling (£). Delivery charges, where relevant, are clearly indicated before you finalise your purchase.
Payment Security
Bethnal Green Flowers use industry-standard encryption and security protocols to protect your payment details. We do not store your card information once the transaction is completed.
Delivery Timelines
We offer delivery services throughout Bethnal Green and surrounding areas. Our standard delivery times are detailed at checkout. While we do our best to accommodate preferred time slots, exact delivery times may not always be possible due to traffic or unforeseen circumstances.
Recipient Availability
It is your responsibility to ensure that the recipient will be available to receive the flowers during the delivery window. If no one is available at the address, we may leave the flowers with a neighbour or in a safe place, where possible. If this is not possible, we will attempt to contact you for further instructions.
Non-Delivery
Should delivery be impossible owing to incorrect details or an unresponsive recipient, a re-delivery charge may apply. We do not accept liability for missed or delayed deliveries resulting from circumstances beyond our reasonable control.
Click & Collect
Should you prefer, you may opt for collection from our Bethnal Green shop. Collection times will be communicated during order confirmation. Orders not collected on the agreed date may be disposed of, and a refund may not be available for perishable goods.
Right to Cancel
As flowers are perishable items, your statutory right to cancel under the Consumer Contracts Regulations does not apply past the point of preparation or dispatch. However, we understand plans can change. You may cancel your order and receive a full refund if you notify us at least 24 hours before the scheduled delivery date and time.
Cancellation Method
To cancel, please contact us using the details on our website, providing your name, order number, and reason for cancellation. If your order has already been prepared or dispatched, we regret we are unable to offer a refund.
Refunds and Returns
If your flowers arrive in unsatisfactory condition, or are not as described, please contact us within 24 hours with supporting photographs. We will assess the issue and, where appropriate, arrange a replacement or offer a full or partial refund at our discretion. For non-perishable items, UK distance selling laws apply and customers have a 14-day cooling-off period from date of receipt, except for made-to-order or customised products.
Non-Refundable Items
We regret that, unless faulty or damaged, we cannot offer refunds or exchanges on perishable products once delivery or collection has taken place, nor on personalised or specially ordered flowers.
Due to the nature of fresh flowers and changing seasonal availability, some items may be unavailable at the time of fulfilment. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar style and colour, ensuring the overall integrity of your chosen arrangement. We will endeavour to contact you when major substitutions are necessary, but this may not always be possible when time is of the essence.
It is the customer’s responsibility to:
Product Representation
All images of arrangements shown on our site are for illustrative purposes only. Actual products may differ slightly due to seasonal and market variations.
Our Responsibility
Bethnal Green Flowers is not liable for:
Limitation of Liability
Our liability to you is limited to the total value of the order placed. We accept no liability for any indirect, consequential, or incidental losses, including loss of profits, goodwill, or other intangible losses, arising out of or in connection with your use of our services.
All content on our website, including product designs, images, logos, and written materials, is the property of Bethnal Green Flowers or its licensors, and is protected by UK intellectual property laws. Use of this material for purposes other than browsing and ordering from our website is strictly prohibited without express permission.
Your privacy is important to us. Your personal information is used only to process and fulfil your order and, with your consent, to inform you about relevant products or offers. We comply fully with UK data protection laws. For more details, please review our privacy policy on our website.
Bethnal Green Flowers reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website and are binding from the date of publication. Please review these terms periodically for any changes before placing orders.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or relating to these terms, or your use of the Bethnal Green Flowers website and services, is subject to the exclusive jurisdiction of the English courts.
For all enquiries, complaints, or further information regarding our Terms & Conditions, please contact Bethnal Green Flowers using our published contact details. We aim to address and resolve any issues arising promptly and fairly.
These Terms & Conditions constitute the entire agreement between you and Bethnal Green Flowers regarding online flower orders and delivery throughout Bethnal Green and surrounding areas. No other verbal or written statements shall be binding unless explicitly stated herein.
Thank you for choosing Bethnal Green Flowers. We are committed to serving all online flower delivery customers in Bethnal Green and its neighbouring areas with utmost care, quality, and excellent service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bethnal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bethnal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
