At Bethnal Green Flowers, we take immense pride in being a trusted local florist, supplying stunning, fresh flowers to households and businesses throughout Bethnal Green and the surrounding area. Every bouquet and arrangement is prepared with care and attention, ensuring you receive flowers at their freshest, so your floral gift or display looks beautiful and lasts as long as possible.
It is important to us that your flowers arrive in perfect condition. If you receive an arrangement that has been damaged in transit or appears faulty on delivery, please let us know as soon as possible. We kindly ask that you report any such problems within 24 hours of receipt. This helps us resolve the matter swiftly and continue offering our fresh flowers guarantee. To speed up the process, please retain the flowers and original packaging until we have discussed the best solution. Providing a photo of the issue is often helpful.
We guarantee all our flowers will be fresh and vibrant at the time of delivery. Under normal indoor conditions, our flowers should remain at their best for a minimum of five days. Factors such as environmental conditions, care, and flower variety can influence longevity, but if your flowers fail to last at least five days from the date of delivery, please contact us with details and, if possible, photos documenting the freshness issue. Our team will always endeavour to uphold our promise of exceptional quality.
If your flowers are damaged on arrival or do not meet our freshness guarantee, you are entitled to request a full refund or a fresh replacement arrangement. Once we have confirmed the issue, we will act quickly to arrange your preferred resolution. Refunds are processed back to the original payment method within 3-5 working days where applicable, and replacement bouquets are delivered on a date agreed with you. Your satisfaction is our priority, and we are committed to finding a solution that leaves you happy.
We value all feedback and welcome you to contact us if you have any complaints or concerns about your flowers or our service. To make a complaint, please provide your order details and a clear description of the issue. Our customer care team will acknowledge your message promptly and investigate the matter thoroughly. We aim to resolve all complaints within 48 hours of receiving full information. Where appropriate, a suitable remedy—such as a refund, replacement, or gesture of goodwill—will be offered.
Bethnal Green Flowers is proud to serve our local community, delivering exceptional quality and customer care to homes and businesses in Bethnal Green. Your trust matters deeply to us, and we stand by every order with our fresh flower guarantee. Thank you for choosing us as your local florist; we are always here to help if you have any questions, issues, or special requests regarding returns, refunds, and complaints. Our team looks forward to bringing beauty and freshness to your door, every time.
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